iRobot Roomba Combo 10 Max Robot Vacuum and Mop + AutoWash Dock (x0850) - Multi-Functional Base, Refills Bin, Washes & Dries It's Mop Pad, Self-Emptying, Auto-Retract Mop Pad, Avoids Obstacles

I'm returning the Combo 10. I'm returning it on day 29 because I really wanted to like it. In practice, it's been a miserable experience beginning with the setup and continuing up to the point of me writing this review.- While my first roomba easily connected to wifi, this one took me an hour to get connected and up to date- The initial mapping takes quite a bit of time - that's fine. The bigger issue is that when it made a mistake in the initial mapping, my only option was to tell it to start over, requiring another 2+ hours of the machine wandering around- All this would be fine if the machine cleaned well, but it just doesn't. The machine failed between 1 in 3 and 1 in 4 runs (and frequently multiple times within a run). I consistently got erroneous cleanbase clogged error - it wasn't. What I was able to determine was that the vacuum bag gets when when doing both mopping and vacuuming. The wet bag means there's increased air resistance which the machine interprets as a clog- The lack of lidar meant that the robot required me to have all the lights on so it could correctly navigate. It also seemed to not really understand where there was mud tracked in- The robot itself required a lot of cleaning on its own. I have two cats and a dog that doesn't shed. My wife and daughter both have long hair which was consistently a challenge for the machine- The mopping never worked well and the base leaked, though in fairness, that may have been that I kept being told by the app to turn it over to try to clear the clog. Incidentally, the app kept giving me the wrong support article, corresponding to the J9 not the 10 combo- On a whim, I decided to start experimenting with running the vacuum and mopping concurrently - that seemed to avoid the erroneous clog error, but it take a lot of extra time, particularly with the charge time that's required. Much to my frustration, the robot started to complain that it wasn't on a level surface and required it to be moved. It's a perfectly level tile floor. It just doesn't work well- The mop pad never gets dry (or clean for that matter) - as a result it started to get musty over time- The final straw for me was the fact that despite multiple outreaches, I never got any response from customer service other than the automated Zendesk ticket email. That's not acceptable for any company, and certainly not for a $1399 deviceIn the end I did really want to like the device - my family was skeptical, given our previous experience (the old i-series ran over a cat accident and smeared it across our kitchen). The P.O.O.P. promise gave me some comfort, but given my experience over the last almost month, that seems naive.iRobot has clearly fallen behind the other manufactures - the Combo 10 feels like a rushed, half-baked product. It is clearly not in the same class as manufacturers like Dreame or Roborock (both of which have advanced lidar systems). Avoid and pick a different manufacturer.

This product is the best, I tried another brand and had to return it back. The app works well, I love that I can choose were to send it and if I want moping or vacuum or both. I also love not having to empty the bin as often as my old roomba. It is not as noisy (except when is emptying the bin, that can be loud) and it learns to work around carpets etc. It is not a replacement for a good mop but it definitely keeps the floors clean enough. I have 3 kids and 3 cats and this product really makes my life easier.

Very disappointing.... I went from the i7+ to this and it was the worst decision. I thought it was going to be an upgrade but other than the very first run, it hasn't worked right since. I loved my i7+, it did really great even with an Australian Sheppard constantly shedding. I thought going up a model that included the mop would be even better and help with the muddy dog prints. WRONG!It worked right ONE time. Since then it's done nothing other than leave streaks every where or not mop at all (no errors, just never gets wet), gets stuck on EVERYTHING! Can't even do a very flat area rug without getting stuck. The mop is a joke and doesn't work. No error and everything under health shows great, most barely even showing any usage at all. I've maybe tried to use the thing like 6 times since it was new out of box. Went to give it another shot today, just to have it do a quick clean up but now after rebooting it from going in circles for 20 minutes, it then started to bump things (as normal) but then reverses to reposition but never stop reversing. Found it 20 minutes later against a wall, still trying to reverse in the same spot. Wheels still turning, luckily it was on a hard floor so didn't ruin any rugs.For the price of this thing, to say I'm disappoint is a major under statement and now it's been too long to return it. At this point, iRobot has lost me as a customer because I will never buy another of their products. That's truly how bad and disappointing this one was.I'D RECOMMEND AVOIDING THIS ONE AT ALL COST. NOT WORTH THE MONEY AND MOST-LIKELY WILL BREAK WITHIN THE FIRST HANDFUL OF USES.