LEADALLWAY5 Step Ladder with Handrails (Include Tool Tray+Bag) 330lbs Capacity

After a very strange time with the delivery from UPS, where they reported the package was arriving at 10 am, delayed 5 pm, delayed 10 pm...rescheduled for the next day on the local truck for 3 days in a row!! The ladder finally arrived 🙌. The box was in pretty bad shape, but the ladder is fine. I plan to return to my electrical work, which has been postponed for days for unknown reasons. The ladder itself seems extremely solid. I will update when I get to work tomorrow. This is no fault of the ladder or the company. So, my 1st score of 3 stars was due to being unable to contact a human customer support representative. AI keeps cycling each day that it's due to arrive, yet cleared the attempts on the Amazon site and said I cannot request a refund or replacement since it was expected to be delivered later the same day. Again...this message popped up a total of 4 days before it was truly delivered. I've never had this problem with UPS or Amazon; I order tons of supplies weekly. I hope this was just a glitch in the system.

OMGoodness, this was the best buy ever. Being by myself, I am vertically challenged, and 70+ yrs, so I hear "don't get on a ladder" all the time. Well, this baby, stopped that right quick. This is great for cleaning ceiling fans, changing light bulbs, and reaching that cabinet over the fridge. This ladder is very well made, with wide steps and also has hand rails along both sides for extra grip support. It is very easy to set up, just pull it apart...lol. Doesn't weigh very much, but is a bit awkward to carry around if you are 5ft 1in, Mine has 4 steps and a platform and it is perfect. I will be getting another one for my basement area .

Very strong ladder. comfortable to use

seems steady and works ok

This is a great step ladder for those who are a "little shaky" in climbing ladders without means of side support (i.e. handrails). As the product notes state: this ladder comes out of the box, ready to use. It requires no installation (except for the cross-rail at the top; which assembles easily using two screws). Also, the side hand rails fold out of the way when not in use! None of the other ladders of similar design has this feature. This is a "plus and a selling point" in my opinion.

I like this ladder very much. It is very sturdy and the handles on the side are a good feature to hold on to.

The actual ladder is getting the 5 stars, but if I was handing out stars for the ease of assembly it would get a 2. I’m 73 and female, but I managed to get it together but it was a struggle. A word of caution to anyone buying this ladder: Position all screws/washers & nuts loosely and DO NOT TIGHTEN until everything is basically in place, because you will absolutely have to wrench the attachments around, shift things here and there, in order to get all the screws in the right positions to align through the predrilled holes. Then you can tighten everything. I love that the ladder had both a platform and a tool bag, the handrails are wonderful and there is a high bar on top for even more stability if you’re someone like me who hates heights. Nice wide steps & not too heavy to move around.

Best ladder ever..secure in my ability to climb up to change lights or do other things..and, I don't have to ask the kid's for help.