SwitchBotS10 Robot Vacuum and Mop with Dual Stations, Self Draining and Refilling, Auto Washing and Drying, Liftable Mop, 6500Pa Suction, Self Emptying for 90 Days Hands-Free Cleaning
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SwitchBotS10 Robot Vacuum and Mop with Dual Stations, Self Draining and Refilling, Auto Washing and Drying, Liftable Mop, 6500Pa Suction, Self Emptying for 90 Days Hands-Free Cleaning

3.4/5
Product ID: 619979331
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Details

  • Brand
    SwitchBot
  • Model Name
    W3211800
  • Special Feature
    Self Draining
  • Color
    White
  • Product Dimensions
    14.37"L x x
💧Self-Draining
📱App & Voice Control
🧹6500Pa Suction

Description

🧼 Clean Smarter, Not Harder!

  • EFFORTLESS AUTOMATION - Experience 100% hands-free cleaning with the innovative Dual Station Design.
  • REAL TIME MOP WASHING - Keep your floors spotless with the self-washing RinseSync Roller Mop.
  • SMART HOME INTEGRATION - Control your cleaning with Alexa, Google Home, or our intuitive app.
  • REVOLUTIONARY WATER STATION - Say goodbye to manual refills with our Auto-Refill and Drain Water Station.
  • POWERFUL PET FRIENDLY CLEANING - 6500Pa suction power ensures no hair or dirt is left behind.

The SwitchBot S10 Robot Vacuum and Mop is a cutting-edge cleaning solution that combines powerful suction, self-draining capabilities, and real-time mop washing. With a unique Dual Station Design, it offers 90 days of hands-free cleaning, making it perfect for busy households. Compatible with smart home devices, it allows for effortless control and customization.

Large manufacture image 1

Specifications

Power SourceBattery Powered
Batteries are IncludedYes
Voltage24 Volts
Capacity4 Liters
Compatible DevicesAmazon Echo, Google Home, Siri
Form FactorRobotic
Control MethodApp, Voice
Filter TypeCartridge
Battery Life220 minutes
Battery TypeLithium
Surface RecommendationHard Floor, Wood, Carpet, Laminate, Linoleum, Marble, Tile, Upholstery, Vinyl
Special FeaturesSelf Draining and Self Refilling, Real-Time Mop Washing
Controller TypeApp Control, Voice Control
Item Weight12.1 Pounds
Item Dimensions L x W x H14.37"L x 14.37"W x 4.53"H
ColorPure White

Reviews

3.4

All from verified purchases

F**D

Human intervention at minimum

I have a Persian cat and because of the hair and tears it leaves on the light floor, vacuuming and washing is a frequent operation.I had a robot vacuum cleaner with a fixed mop (Q7 max) for two years but without a base for emptying or washing the mop, so many manual operations. It vacuumed well but the washing was not efficient.So I was saving up to buy a fully automated robot for vacuuming and washing floors. With other brands you need 1000-1500 dollars and I was waiting for some offers. But then I discovered this robot with a separate washing base and a roller for washing, which in my opinion is the most hygienic system. I am sure that we will see more and more robots with a roller instead of vibrating or rotating cloths. It seemed brilliant and complete to me! And in addition the price today is very reasonable compared to the launch price!It does not lack any really important feature to do a complete and totally automated cleaning, reducing human intervention to the minimum possible nowadays.I have to say that I found some negative reviews on the web but they seemed exaggeratedly negative to me and I suspect that they come from those who want to boycott the brand, which is not very well known in this field. Furthermore, many of the problems they report can be solved if you read the manual and configure it well. Furthermore, you need to clean it every now and then, you can't pretend to never touch it.My experience has been excellent. Of course, the first thing I did was update all the firmware before starting to use it, and I must say that I have not found any important shortcomings or defects.It recognizes objects and does not block due to some cable or object forgotten on the floor, it empties itself, refills the water, drains it, cleans the roller and dries it all by itself. For me this is all I need. And with the separate base and directly connected to the house's water system, no bad smells. Furthermore, I find that the suction is very quiet, at least compared to my previous robot.As of today, excellent quality/price. I am fully satisfied. I would not have had better even spending more with other brands. My wife and my cat thank you.

S**T

Defective Product and Abysmal Customer Service

Review:I purchased the SwitchBot S10 Vacuum and Mop on May 25, 2024, through Amazon, expecting a cutting-edge smart home device. Unfortunately, this has turned out to be one of the worst experiences I’ve had with any product.Initially, the S10 functioned as expected, but over time, its performance degraded rapidly. Major issues included:- Degraded object detection, causing collisions and even toppling furniture.- Persistent errors and random stoppages, making the device unreliable.- Frequent failures in refilling from the water station.- Inability to refill the SwitchBot humidifier consistently.- Daily new malfunctions that rendered the product completely unusable.I initiated my first warranty claim in September 2024. Since then, I’ve encountered repeated delays, unprofessional communication, and what can only be described as negligence from SwitchBot’s customer service team.Customer Service Issues:The representative assigned to my case, Carmen, has been particularly unhelpful. After an initial period of engagement, Carmen went silent for two weeks and later responded on Christmas Day with an unacceptable proposal to return the defective unit for repairs. Despite my patience and willingness to cooperate earlier, the prolonged delays and poor handling have made it clear that this process is unacceptable.I escalated the matter to Carmen’s supervisor, Betty, who acknowledged the mishandling but failed to resolve the issue satisfactorily. Instead of taking meaningful action, I was met with more obstacles and conditions for a replacement, despite the device being under warranty.Legal and Escalation Efforts:Due to the continued delays and failure to honor the warranty, I have taken the following actions:- Filed a formal complaint with the Better Business Bureau (BBB) regarding the mishandling of my case.- Filed a complaint with the Federal Trade Commission (FTC) under the Magnuson-Moss Warranty Act (Report Number: 181758173).- Begun preparations to escalate the matter to the New Jersey Division of Consumer Affairs under the New Jersey Consumer Fraud Act.If SwitchBot and its representatives continue to delay, I intend to pursue a case in small claims court to ensure accountability for their actions.Final Thoughts:The product itself is riddled with defects, and the customer service is abysmal. Representatives like Carmen and supervisors like Betty have failed to uphold the basic principles of customer service and warranty obligations. SwitchBot’s behavior is not only unprofessional but also indicative of deeper systemic issues.I cannot recommend this product or company to anyone. Save yourself the frustration and invest in a reliable brand that values its customers and stands behind its products.

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Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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£1179.00

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Farhan Q.

The delivery time was excellent, and the packaging was secure.

2 months ago

Switchbots10 Robot Vacuum And Mop With Dual Stations Self Draining | Desertcart GB