ASURION 4 Year Laptop Protection Plan ($700 - $799.99)

Resolved hardware issue in days, not weeks.

Out of the blue my HP Pavillion laptop just stopped working. It wouldn't turn on or charge. I remembered that I had purchased a warranty from Asurion. I contacted them, followed the very easy steps, and mailed the laptop to them. After a few days if was sadly deemed unfixable but they refunded me the full original amount I purchased the computer for. Awesome customer service and while sad, satisfying outcome.

I purchased a renewed Lenovo Ideapad for $779 in April 2021, but at the same time I paid extra for this Asurion 4-year protection plan. In November 2023, I started having problems with the laptop, and ultimately the motherboard died. It took me a few months to realize I could make a claim and then to follow through. At first Asurion emailed me that the laptop should still be covered by Lenovo, but as it was a renewed product, that was not the case. When I called, the Asurion representative was very friendly and reassuring, and they sent me a package to return the laptop to their technicians, who of course could not fix it. Asurion then gave me a full refund in an Amazon gift card for the price of the laptop! So I ended up with a refund that was more than 5 times the cost of the insurance, even though the laptop had done its job well for 2 1/2 years. So don't hesitate to call if you have a problem with an Asurion-insured device; Asurion provides good service.

I didn't write a review of this before, because I had never used it.Well my laptop that was warrantied through them suddenly had a screen that went black about 2 years after I bought it. It was under a 4-year extended warranty.It was very easy to call Asurion and arrange for them to send me a box to ship it back to them for repair.I got the box in just a few days, and sent it to them with the required paperwork. Not much paperwork -just a few questions.I was surprised that I got it back repaired in only about a week. I can't remember exactly how long it was but it was less than they told me it would be.It worked perfectly when I got it back, and I have now been using it for a couple of months with no problems. I will continue to use this company to repair any products I buy that could break down within the extended warranty period.Excellent service!

Long story short, I got all my money back for an expensive msi laptop. It did take a while to get there though because until the warranty that came with it ended, they told me to go there. MSI did not do their job to fix it and it was a piece of junk. After 2 years I sent it here and they gave me a full refund. Only down side is that they keep the broken laptop and I kind of wanted it back.

I purchased the 4 year protection plan (which cost $129.99) for my laptop that I bought on March 18, 2021 and used my protection policy twice.The first time was in January of 2024 when my computer was corrupted due to an interrupted installation of an update. I contacted Asurion through their website to confirm my plan included software issues and if so, to possibly receive guidance in the quickest way to resolve the issue. I was given a number to call to have someone talk me through the steps of how to reset my computer.The number was not Asurion customer support, nor an affiliate under Asurion, but instead it was for Microsoft customer support. I found out that Microsoft would not provide assistance for the issue without a payment of about $200. I went through the steps of contacting Asurion again and explained that I must have been given the wrong number, as the Microsoft employees had said, and was given a new number to call. It was once again Microsoft customer support, but this time it was for a different department. I ended up fixing the issue on my own, no harm done, just about 2 hours wasted playing phone tag, but I should've just tried to fix the issue on my own to begin with, so whatever.The second time I used my plan was in June of 2024 when my computer screen would not display any image, but it would turn on, and would not project onto another display (I really tried everything I could to fix this issue first). I sent it in as this issue was clearly above my paygrade. I received emails and texts daily informing me that the part they needed (a new motherboard) was on back order and my repair was delayed, no big deal as I had sent it in the day I went on vacation (06/13/24) and had a back up computer just in case of emergencies.Here's where my issues with them begin: Asurion sent me an email at 8:11am on June 25, 2024 saying the part was still on back order and they would need more time, but I then get an email at 2:35pm the same day saying it's unrepairable and they are just going to send me a refund. I immediately called as I need the information stored on that computer and had to beg and fight with them to at least receive the hard drive back (thank god!). Turns out that if they can't repair it within a set timeframe (which seems to be no longer than 8 business days) they give up and will destroy it and send you a refund. I had no issue waiting longer, but their company policy won't allow it. Okay, fine, at least I got my hard drive back and won't have to worry about the college assignments I have saved on there.But what about my protection plan? Will it end on March 18, 2025 as originally planned? Will they give me a grace period or offer me a discount to get a new plan on a new computer? The answer my friends is no to all of the above. They cancel your plan, void it, and do not offer a refund for the time left you have.According to the gentleman I spoke to they will void your plan no matter when you got it if your device is deemed "unrepairable" (it takes more than 8 business days or less than 2 weeks), so that means you could've paid $129.99, had a hardware issue with your computer within one month, and instead of being able to use the protection plan for 4 years, you got it for less than a month and are not offered a refund, rebate, or reduction.DO NOT USE ASURION EVER.

My daughter got a refurbished mac from Amazon for college- the screen stopped turning on a week before first year was over, she was so bummed! We had never needed to use asurion before so we were surprised it was so easy to file the claim. Then they sent us the packaging for us to send the computer back in- a strong bubble and the box. Daughter dropped it off at ups, we got the computer back within a week or two. We didn't pay a penny, and we received communication emails along every single step. No guess work, no extra stress or worry, and it was so fast! It's been a few weeks and my daughter is still so great full to have her computer back- she thought it was toast!

Quick, easy just had to click they shipped the box product return took less than a week.